SAMSUNG SMART TV'S

Pure Flix is currently supported for select 2017 - 2018 Samsung Smart TV's. Below is a list of all our supported models for 2017 - 2018.

*Note Samsung Smart TVs are not supported in Canada

Pure Flix is currently supported for select 2019 - 2020 Samsung Smart TV's. Below is a list of all our supported models for 2019 - 2020.

*Note Samsung Smart TVs are not supported in Canada

You can verify your model code by doing the following:

On a Supported Samsung Smart TV 2017 - 2019

• Press the “Home” button on the remote (looks like a house)
• Navigate to and select “Settings”
• Scroll down and select “Support”
• Select “About this TV”
• Verify the model code

As long as you have a supported 2017 - 2020 model you can install the Pure Flix app on your Samsung Smart TV by doing the following:

1. Click the "Home" button on your remote to go to the Samsung Smarthub.
2. Using your TV remote, select "Apps" in the left-hand section of the Smart Hub.
3. Once you have selected “Apps”, click on the magnifying glass icon in the top right corner to search for the Pure Flix app.
4. Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen.
5. Using the on-screen keyboard, type in "PureFlix" and select “Done”.
6. Select the Pure Flix app.

If you are experiencing an issue with Pure Flix on you Supported Samsung Smart TV please try the troubleshooting steps below:

Step 1: Test Your Internet Connection

1. Click the "Home" button on your remote to go to the Samsung Smarthub.
2. Using your TV remote, select the “Internet” icon.
3. Use your TV remote to navigate the arrow to the search bar to select it.
4. Once selected, and on-screen keyboard will appear.
5. Use the arrow to type in www.google.com
6. Once the page has loaded, search "speedtest"
7. Select "Run Speed Test"
8. Once the test has finished, check that your download speed matches our minimum requirements.

(Note: If your internet speed is below 0.5mbps, please contact your internet provider in regards to your internet speed).

Step 2: Delete and Reinstall the Pure Flix Channel

1. Click on the "Home" button to go to the Samsung Smarthub.
2. Using your TV remote, select "Apps" in the left hand section of the Smart Hub.
3. In the top right corner, click on the Settings icon using your Samsung TV remote.
4. Navigate to the "Pure Flix" icon.
5. Select the “Delete" option and select the “Delete” option again to confirm.
6. After the app is deleted, follow the "How to Locate Pure Flix on Your Samsung Smart TV" instructions above to reinstall the app.

Step 3: Unplug Your TV from its Power Source

Please unplug your TV, wait 30 seconds, then plug the TV back in.

If you are still experiencing difficulties after completing these troubleshooting steps, please request further assistance by clicking below.

In your request, please include a detailed description of the issue you are experiencing, your current internet speed and inform us if you have attempted the troubleshooting provided.