SAMSUNG SMART TV'S

Pure Flix is currently supported for select 2017 - 2018 Samsung Smart TV's. Below is a list of all our supported models for 2017 - 2018.

*Note Samsung Smart TVs are not supported in Canada

Pure Flix is currently supported for select 2019 - 2020 Samsung Smart TV's. Below is a list of all our supported models for 2019 - 2020.

*Note Samsung Smart TVs are not supported in Canada

You can verify your model code by doing the following:

On a Supported Samsung Smart TV 2017 - 2020

• Press the “Home” button on the remote (Looks like a house)
• Navigate to and select “Settings” (Looks like a gear icon)
• Scroll down and select “Support”
• Select “About this TV”
• Verify the model code is supported with the lists above

Note: If your model has the following characters as the 5th character, here are the corresponding years - "M" (2017), "N" (2018), "R" (2019), or "T" (2020)

As long as you have a supported 2017 - 2020 model you can install the Pure Flix app on your Samsung Smart TV by doing the following:

• Click the "Home" button on the remote (Looks like a house)
• Navigate to and select "Apps"
• Click "Search" located in the top right (Looks like a magnifying glass)
• Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen
• Using the on-screen keyboard, type in "PureFlix" and select “Done”
• Select the Pure Flix app.
• Select "Install"
• Select "Add to Home"

Now, launch the Pure Flix app from the home menu and sign in with the email address and password you have associated with your Pure Flix account.

If you are experiencing an issue with Pure Flix on you Supported Samsung Smart TV please try the troubleshooting steps below:

Step 1: Verify Software Version

• Press the "Home" button on the remote (Looks like a house)
• Navigate to and select "Settings" (Looks like a gear icon)
• Select "Support"
• Select "Software Update"
• If the software version is gray, it means the TV is on the most current version - if an update is available, perform it

Step 2: Delete the App

• Press the "Home" button on the remote (Looks like a house)
• Navigate to and select "Apps"
• In the top right, navigate to "Settings" (Looks like a gear icon)
• Locate the Pure Flix app in the list, but do not select it
• Scroll down on the drop down menu and select "Delete"

Step 3: Unplug the TV

• Completely power off the Samsung TV
• Unplug the TV from the power source
• Wait a full 60 seconds
• Plug the Samsung TV back into the power source and power it on

Step 4: Install the App

• Click the "Home" button on the remote (Looks like a house)
• Navigate to and select "Apps"
• Click "Search" located in the top right (Looks like a magnifying glass)
• Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen
• Using the on-screen keyboard, type in "PureFlix" and select “Done”
• Select the Pure Flix app.
• Select "Install"
• Select "Add to Home"

If you are still experiencing difficulties after completing these troubleshooting steps, you may verify your internet speeds match our requirements or contact us!