ABOUT MISSION PLANS CURRENT ISSUES

SAMSUNG SMART TV'S

Samsung Smart TV's How To's, Supported Models, and Troubleshooting

Supported Samsung Smart TV's 2017 - 2018

Pure Flix is currently supported for select 2017 - 2018 Samsung Smart TV's. Below is a list of all our supported models for 2017 - 2018.

2017 Models
 
2018 Models
QMS9Y
UMU70A0UM6302 QRQ900UNU850D
QMQ9FRUMU700RUMU6070 QNQ9SUNU8500
QMQ9FUMU7000UMU6000 QNQ9FUNU80A0
QMQ8CRUMU66A0UMUF31E QNQ8FBUNU800D
QMQ8CUMU6500UM6303 QNQ8FUNU8000
QMQ7FVREUMU64A0UMU750R QNQ8CUNU76A0
QMQ7FRUMU6470UMU7500 QNQ7FHUNU7500
QMQ7FREUMU6400UMU70AR QNQ7FUNU74A0
QMQ7FDRUMLS003UMUF30E QNQ7CUNU7450
QMQ7FDULS003UUM5603 QNQ75FUNU7400
QMQ7FUMU66ARUM6300 QNQ75CULS03NU
QMQ7CREUMU650RUM5602 QNQ6FKUNU730D
QMQ7CRUMU64ARUM5600 QNQ6FUNU7300
QMQ7CDRUMU640RUM5523 QNQ65FBUNU710D
QMQ7CDUMU6303UM5522 QNQ65FUNU7103
QMQ7CUMU6302UM5520 URU7000UNU7100
QMQ6FREUMU6300UM5513 UNU7120UN5510
UMQS9UMU6310UM5512 UNU709DUN5500
UMU900RUMU6320UM5510 UNU7090UN5350
UMU9000UMU6103UM5503 UNU7080UN5305
UMU800RUMU6102UM5502 UNU7050UN5300
UMU8000UMU6100UM5500 UNU6950UN5200
UM5300UM4500UM4300 UN4500UN4510
TH39SVF39SUNU7000 UN4350UN4310
UMU6100   UN4300BERTB
    BERTA 

*Note Samsung Smart TVs are not supported in Canada

Supported Samsung Smart TV's 2019 - 2020

Pure Flix is currently supported for select 2019 - 2020 Samsung Smart TV's. Below is a list of all our supported models for 2019 - 2020.

2019 Models 2020 Models
QRQ900BQRQ50S QTQ800QTQ95_NSUTU8000
QRQ90QRQ50 QTQ800_NSLS05TUTU800D
QRQ85_OCURU7800 QTQ850LS03TUTU8200
QRQ80_OCURU7700 QTQ900LS03T_NSUTU8300
QRQ80URU74A0 QTQ950LS01TUTU8400
QRQ75SURU7470 QTQ950_NSLS01T_NSLS03TS
QRQ75URU7450 LSR9MTWS1UTU7000
QRQ70URU7410 LST7TQTQ60UTU700D
QRQ6XURU740D QTQ70QTQ62UTU7090
QRQ69URU7400 QTQ70_NSQTQ6DUT4310
QRQ65AURU730D QTQ72QTQ6EUT4500
QRQ60URU7300 QTQ7DQTQ6XUT4700
LS03RURU710D QTQ7XUTU8500UT5310
LS05RURU7100 QTQ80UTU850DUT5500
LS01RURU7790 QTQ80_NSUTU8510UT5770
URU800DURU77FA QTQ8DUTU8570UT4300
URU8000URU7000 QTQ8EUTU85A0UT4400
MLS07RURU6900 QTQ900QTQ6ACUT5300
UR6000URUF58T QTQ90_NSQTQ6SCUT430E
UR5500RUF58T QTQ95QTQ6XCUT530E
UR4500     

*Note Samsung Smart TVs are not supported in Canada

Samsung Smart TV Model Code

You can verify your model code by doing the following:

On a Supported Samsung Smart TV 2017 - 2020

  • Press the “Home” button on the remote (Looks like a house)
  • Navigate to and select “Settings” (Looks like a gear icon)
  • Scroll down and select “Support
  • Select “About this TV
  • Verify the model code is supported with the lists above

Note: If your model has the following characters as the 5th character, here are the corresponding years - "M" (2017), "N" (2018), "R" (2019), or "T" (2020)

Installing Pure Flix

As long as you have a supported 2017 - 2020 model you can install the Pure Flix app on your Samsung Smart TV by doing the following:

  • Click the "Home" button on the remote (Looks like a house)
  • Navigate to and select "Apps"
  • Click "Search" located in the top right (Looks like a magnifying glass)
  • Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen
  • Using the on-screen keyboard, type in "PureFlix" and select “Done
  • Select the Pure Flix app.
  • Select "Install"
  • Select "Add to Home"

Now, launch the Pure Flix app from the home menu and sign in with the email address and password you have associated with your Pure Flix account.

Troubleshooting

If you are experiencing an issue with Pure Flix on you Supported Samsung Smart TV please try the troubleshooting steps below:

Step 1: Verify Software Version

  • Press the "Home" button on the remote (Looks like a house)
  • Navigate to and select "Settings" (Looks like a gear icon)
  • Select "Support"
  • Select "Software Update"
  • If the software version is gray, it means the TV is on the most current version - if an update is available, perform it

Step 2: Delete the App

  • Press the "Home" button on the remote (Looks like a house)
  • Navigate to and select "Apps"
  • In the top right, navigate to "Settings" (Looks like a gear icon)
  • Locate the Pure Flix app in the list, but do not select it
  • Scroll down on the drop down menu and select "Delete"

Step 3: Unplug the TV

  • Completely power off the Samsung TV
  • Unplug the TV from the power source
  • Wait a full 60 seconds
  • Plug the Samsung TV back into the power source and power it on

Step 4: Install the App

  • Click the "Home" button on the remote (Looks like a house)
  • Navigate to and select "Apps"
  • Click "Search" located in the top right (Looks like a magnifying glass)
  • Once you have clicked the magnifying glass icon, an on-screen keyboard should appear on your TV screen
  • Using the on-screen keyboard, type in "PureFlix" and select “Done
  • Select the Pure Flix app.
  • Select "Install"
  • Select "Add to Home"

If you are still experiencing difficulties after completing these troubleshooting steps, you may verify your internet speeds match our requirements or contact us!