Amazon Fire Stick/TV How To's, Supported Models, and Troubleshooting

Is my Fire Stick/TV/Cube supported for viewing Pure Flix?

Yes! We are supported on all Fire Stick/TV's/Cube's. Even the built in Fire devices!

You will want to verify that all software on your device is updated to the most recent version.

How do I install the Pure Flix app on my Amazon Fire Stick/TV/Cube?

To find Pure Flix on an Amazon Fire device:

  • Click the “Home” button (looks like a house on the remote)
  • At the top scroll to the left to the magnifying glass “Search
  • Type “pureflix” (without spaces)
  • Click on the word “pureflix
  • Scroll down to “Apps & Games
  • Select the “PureFlix” app
  • Click the Cloud Icon “Download
How do I resolve issues on my Fire Stick/TV/Cube?

Step 1: Verify Software Version

  • Press the “Home” button on the Fire Tablet
  • Navigate to and select “Settings”
  • Select “Device Options”
  • Select “System Updates”
  • Select “Check Now”
  • If an update is available select “Update”
  • Verify the Fire OS version (found on the current screen)

Step 2: Clear App Cache

  • Press the “Home” button on the Fire Tablet
  • Navigate to and select “Settings”
  • Select “Apps & Games”
  • Select “Manage All Applications”
  • Select “Pure Flix”
  • Click “Force Stop” (to verify it is not running in the background)
  • Click “Clear Cache”
  • Click “Clear Data”

Step 3: Uninstall the App

  • Press the “Home” button on the Fire Tablet
  • Press and Hold the “Pure Flix” App
  • After a few seconds release and it will receive a checkmark
  • Click “Uninstall” at the top right
  • Verify by clicking “OK”

Step 4: Install the App

  • Press the “Home” button on the Fire Tablet
  • Navigate to and Select “AppStore” (looks like a white box with the word APPS)
  • Click “Search” at the top right (looks like a magnifying glass)
  • Type “Pure Flix” and click the magnifying glass to search
  • Click “Download” on the Pure Flix app
  • When the download finishes click “Open”

If you are still experiencing difficulties after completing these troubleshooting steps, please request further assistance by clicking below.

In your request, please include a detailed description of the issue you are experiencing, your current internet speed and inform us if you have attempted the troubleshooting provided.

How do I search for a specific title on my Fire Stick/TV/Cube?

To search for specific titles on a Fire device, follow these instructions when in the Pure Flix app:

  • Click on the magnifying glass icon in the upper left of the home screen.

  • Push on the right cursor command on your Fire remote control to get the keyboard.

  • Type in the title for which you are searching.