FIRE STICK/TV/CUBE

Yes! We are supported on all Fire Stick/TV's/Cube's. Even the built in Fire devices!

You will want to verify that all software on your device is updated to the most recent version. You can verify your Fire TV device is properly set up, and all of your Fire TV accessories are functioning as intended by visiting Amazon's support page.

To find Pure Flix on a classic Amazon Fire device:

• Click the “Home” button on the remote (Looks like a house)
• At the top scroll to the left to the magnifying glass “Search”
• Type “pureflix”
• Click on the word “pureflix”
• Scroll down to “Apps & Games”
• Select the “Pure Flix” app
• Click the Cloud Icon “Download”

-OR- (newer generation Fire Devices)

• Click the "Home" button on the remote (Looks like a house)
• Scroll to and select "Find" on the left
• Scroll down and select "Search"
• Type "pureflix"
• Scroll down to "Apps and Games"
• Select the Pure Flix app
• Click the cloud icon "Download"

Step 1: Verify Operating System

• Press the “Home” button on the remote (Looks like a house)
• At the top scroll to the right to "Settings" (Looks like a gear icon)
• Scroll down to put yourself on the settings screen
• Select "My Fire TV"
• Select "About"
• Scroll down to "Check for Updates" - if an update is available, please update
• Verify the FireOS version is current

Step 2: Clear App Cache

• Press the “Home” button on the remote (Looks like a house)
• At the top scroll to the right to "Settings" (Looks like a gear icon)
• Scroll down to put yourself on the settings screen
• Select "Applications"
• Select "Manage Installed Applications"
• Scroll down and select "Pure Flix"
• Select "Force Stop" (to verify the app is not running)
• Select "Clear Data"
• Select "Clear Data" again on the next screen
• Select "Clear Cache"

Step 3: Uninstall the App

• Press the “Home” button on the remote (Looks like a house)
• At the top scroll to the right to "Settings" (Looks like a gear icon)
• Scroll down to put yourself on the settings screen
• Select "Applications"
• Select "Manage Installed Applications"
• Scroll down and select "Pure Flix"
• Select "Uninstall"
• Select "Uninstall" again on the next screen

Step 4: Unplug the Device

• Completely power off the Fire device (press the button with the singular dot)
• Unplug the Fire device from the power source
• Wait a full 60 seconds
• Plug the Fire device back into the power source and power it on

Step 5: Install the App

• Press the “Home” button on the remote (Looks like a house)
• At the top scroll to the left to the magnifying glass "Search"
• Type "pureflix" (without spaces)
• Click on the word "pureflix"
• Scroll down to "Apps & Games"
• Select the Pure Flix app
• Click the cloud icon or "Download"

-OR- (newer generation Fire Devices)

• Press the "Home" button on the remote (Looks like a house)
• Scroll to and select "Find" on the left
• Scroll down and select "Search"
• Type "pureflix"
• Scroll down to "Apps and Games"
• Select the "Pure Flix" app
• Click the cloud icon "Download"

If you are still experiencing difficulties after completing these troubleshooting steps, you may verify your internet speeds match our requirements or contact us!

To search for specific titles on a Fire device, follow these instructions when in the Pure Flix app:

• Click on the magnifying glass icon in the upper left of the home screen.

• Push on the center control button/OK button on your Fire remote control to get the keyboard.

• Type in the title for which you are searching.

• Play title
• Select CC button from the bottom right side of the control bar

Note: White = On, Transparent = Off

Browse all genres:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. Select "Browse All"

Where to change language:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. Select "Settings"
3. Select "Language"
4. From the menu, select the desired "Language"

Favorites:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. Select "Favorites"

Recently viewed:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. Select "History"

My account:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. At the very bottom you will find an icon with either "Initials" or the "email" you are signed into
3. Select this icon to access the "Account" page

Sign out:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. At the very bottom you will find an icon with either "Initials" or the "email" you are singed into.
3. Select this icon
4. Select "Logout"

Search titles:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. Select "Search"
3. Type in at least three letters for search results to populate
4. Select the desired "Movie Title"

Home:

1. Navigate all the way to the left to find the "Grey Toolbar"
2. Select "Home"

Contact support:

• To contact Pure Flix support, please visit our Contact Us article for more information!