Roku devices How To's, Supported Models, and Troubleshooting
Is my Roku supported?
Pure Flix is supported on all Roku models running software version 9.0+. You may also check that your Roku device is properly set up, and all of your Roku accessories are functioning properly by visiting Roku's support page.
How do I install Pure Flix on my Roku device?
You can add the Pure Flix channel to your Roku by:
- On the Roku home page, select Streaming Channels.
- Select Search Channels.
- Type in "PureFlix".
- Select Pure Flix.
- Download the channel.
- Sign in to Pure Flix with the email address and password that you used to sign up for PureFlix.com.
- Then you will be able to access all of the great content we offer.
How do I resolve issues I am experiencing on my Roku device?
If you are experiencing an issue with view Pure Flix on your Roku device please try resolving the issue with the following steps:
Step 1: Verify the ROKU is up to date
- Go to “Settings” (located on the left side toolbar)
- Scroll down and Select “System”
- Scroll down and Select “System Update”
- Select “Check Now”
- If an update is available select “Update Now”
- When completed the ROKU will Restart
Step 2: Verify Internet Connection
- Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
- Go to the left hand toolbar
- Scroll down and select “Settings”
- Select “Network”
- Select “Check Connection”
- Verify that both boxes get a green check
Step 3: Uninstall the app
- Go to the ROKU homepage by clicking the “home” button (looks like a house on the remote)
- Scroll through the apps and highlight the Pure Flix app
- DON’T CLICK ON THE APP
- Press * on the remote control
- Select “Remove Channel”
- Verify by Selecting “Remove”
Step 4: Install the app
- Go to the ROKU homepage by clicking the “home” button (looks like a house on the remote)
- Go to the left hand toolbar
- Scroll down and select “Streaming Channels”
- Click on “Search Channels”
- Type “pureflix” (without the space)
- Select the word pure flix
- Select “Add Channel”
- It will then add to the Home Page