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ROKU DEVICES

Roku devices How To's, Supported Models, and Troubleshooting 

Is my Roku supported?

Pure Flix is supported on all Roku models running software version 9.0+. You may also check that your Roku device is properly set up, and all of your Roku accessories are functioning properly by visiting Roku's support page.

How do I install Pure Flix on my Roku device?

You can add the Pure Flix channel to your Roku by:

  1. On the Roku home page, select Streaming Channels.
  2. Select Search Channels.
  3. Type in "PureFlix".
  4. Select Pure Flix.
  5. Download the channel.
  6. Sign in to Pure Flix with the email address and password that you used to sign up for PureFlix.com.
  7. Then you will be able to access all of the great content we offer.
How do I resolve issues I am experiencing on my Roku device?

If you are experiencing an issue with view Pure Flix on your Roku device please try resolving the issue with the following steps:

Step 1: Verify the ROKU is up to date

  1. Go to “Settings” (located on the left side toolbar)
  2. Scroll down and Select “System”
  3. Scroll down and Select “System Update”
  4. Select “Check Now”
  5. If an update is available select “Update Now”
  6. When completed the ROKU will Restart

Step 2: Verify Internet Connection

  1. Go to the ROKU homepage by clicking the “Home” button (looks like a house on the remote)
  2. Go to the left hand toolbar
  3. Scroll down and select “Settings”
  4. Select “Network”
  5. Select “Check Connection”
  6. Verify that both boxes get a green check

Step 3: Uninstall the app

  1. Go to the ROKU homepage by clicking the “home” button (looks like a house on the remote)
  2. Scroll through the apps and highlight the Pure Flix app
  3. DON’T CLICK ON THE APP
  4. Press * on the remote control
  5. Select “Remove Channel”
  6. Verify by Selecting “Remove”

Step 4: Install the app

  1. Go to the ROKU homepage by clicking the “home” button (looks like a house on the remote)
  2. Go to the left hand toolbar
  3. Scroll down and select “Streaming Channels”
  4. Click on “Search Channels”
  5. Type “pureflix” (without the space)
  6. Select the word pure flix
  7. Select “Add Channel”
  8. It will then add to the Home Page