APPLE TV

Currently, Pure Flix is supported on Apple TV 4th Gen and Apple TV 4K running TvOS 11+

You can verify your version of Apple TV by going to this link: https://support.apple.com/en-us/HT200008.  Please Note that Gen 1, 2 or 3 are not supported since no third party apps can be loaded to them. You may also verify the TvOS version by doing the following:

• Press “Menu” on the Apple TV remote
• Scroll to and select “Settings” (Looks like a gear icon)
• Scroll to and select “System”
• Scroll to and select “Software Updates”
• Select “Update Software”

Verify the software version is 11.0+

You can install the Pure Flix app on your Apple TV by doing the following:

• Press the "Menu" button on the Apple TV remote
• Scroll to and select the "App Store" (Looks like a blue box with a white "A")
• Scroll to and select "Search" (Looks like a magnifying glass)
• Type "PureFlix"
• Scroll down and select the Pure Flix app
• Select "Get" or the Cloud Icon to download the app
• Once the app has installed, select "Open"

If you are experiencing an issue on your supported Apple TV please try resolving the issue with the following steps:

Step 1: Verify Software Version

• Press “Menu” on the Apple TV remote
• Scroll to and select “Settings” (Looks like a gear icon)
• Scroll to and select “System”
• Scroll to and select “Software Updates”
• Select “Update Software”
• Please Notate the current Software Version (Located underneath the Apple TV logo)

Step 2: Uninstall the App

• Press “Menu” on the Apple TV remote
• Navigate to the “Pure Flix” App and hover over it but do not select it
• Press and hold the "Select" button (the scroll pad button) until the app starts to shake
• Press the “Play/Pause” button (Looks like a play/pause icon)
• Select “Delete”
• Verify by selecting “Delete” again

Step 3: Full Restart

• Press “Menu” on the Apple TV remote
• Scroll to and select “Settings” (Looks like a gear icon)
• Scroll to and select “System”
• Scroll to and select “Restart”
• Allow the Apple TV to do a full reboot

Step 4: Install the App

• Press the "Menu" button on the Apple TV remote
• Scroll to and select "App Store" (Looks like a blue box with a white "A")
• Scroll to and select "Search" (Looks like a magnifying glass)
• Type "PureFlix"
• Scroll down and select the Pure Flix app
• Select "Get" or the Cloud Icon to download the app
• Once the app has installed, select "Open"

If you are still experiencing difficulties after completing these troubleshooting steps, you may verify your internet speeds match our requirements or contact us!