ABOUT MISSION PLANS CURRENT ISSUES

LG SMART TV'S

Point of clarification: there is no 7.0 or 8.0. In 2022, LG switched their convention of OS to being the year it was released. So it is OS22, OS23, etc. This will help in understanding the below: 

Supported LG Smart TV's

Any LG released 2018+ and running WebOS 4.0+ (Models released prior to 2018 running a 4.0 may encounter issues but unfortunately, we do not have troubleshooting steps)

LG WebOS TV Version
  • 4.0 - 4.5
    • Go to "Settings
    • Click on "All Settings" then select "General"
    • Scroll down and select "About this TV"
    • Select "TV Information"
    • Select "WebOS TV Version"
  • 5.0 - 22
    • Go to "Settings"
    • Select "All Settings" (or Quick Settings)
    • Click on "General"
    • Select "About this TV"
    • Click on "WebOS TV Version"
LG Software Version

Steps on how to get the Software Version for the LG with a WebOS of 4.0 and higher

  • 4.0 - 4.5
    • Go to "Settings"
    • Click on "All Settings" then select "General"
    • Select "About this TV"
    • Select "Check for Updates"
      • If no updates are found, move to the next step
    • Notate the Software version seen at the top

Please Note: If there is an update you'll see a notice below the software version

  • 5.0 - 5.0
    • Go to "Settings" (looks like a gear icon on your remote)
    • Scroll to the left and select "All Settings" then select "Support"
    • Scroll to the right and select "Software Update"
    • Select "Check for Updates"
    • If an update is available, "Download and Install"
  • 6.0
    • Go to "Settings"
    • Click on "All Settings" then select "Support"
    • Select "Software Update"
    • Select "Check for Updates"
    • If an update is available, "Download and Install"
  • OS22
    • Go to "Settings"
    • Click on "All Settings" then select "Support"
    • Select "Software Update"
    • Select "Check for Updates"
    • If an update is available, "Download and Install"
Installing Great American Pure Flix

Follow the steps according to the LG TV WebOS.

  • 4.0 - 4.5
    • Press the "Home" on the remote (looks like a house)
    • Select "Search" in the menu
    • Enter "PureFlix" and press search
    • Under "Apps" select the "Great American Pure Flix" app
    • Select "Install"
    • It will auto add to the end of the home smart bar
      • When you click on the home button on the remote it shows the home smart bar
    • Click "Launch"
  • 5.0 
    • Press the Home on the remote (looks like a house)
    • Scroll to the left and select "Search" (looks like a magnifying glass)
    • Type "pureflix"
    • Click "Search" 
    • Under apps, select the Great American Pure Flix
    • Select "Install"
  • 6.0 & OS22
    • Press HOME on the remote (looks like a house)
    • Select "Apps" from the home menu options at the bottom
    • Press the "Search" icon in the upper right corner
    • Enter "Pure Flix" and press search
    • Select the application from a list if needed
    • Select "Install"
Uninstalling Great American Pure Flix

Follow the steps according to the LG TV WebOS

  • 4.0 - 4.5, 5.0 & 6.0
    • Press Home on the remote (looks like a house)
    • Scroll down to put yourself on the apps at the bottom
    • Scroll to the Pure Flix app, (do not click on the app) 
    • Once hovering over the Pure Flix app click and HOLD until a trash can appears above it
    • Scroll up and select the Trash Can
    • Click "Yes" to confirm 
  • OS22
    • Press HOME on the remote (looks like a house)
    • Select the "Pencil" (in the middle, at the bottom)
    • Select "Edit App List" (at the end of the right side)
    • Select the app you wish to delete and then select the "Trash Bin"
    • Confirm you want to delete the application
Troubleshooting

How to power cycle an LG TV with a WebOS 4.0 or higher

  • 4.0 - 4.5, 5.0, 6.0 & OS22
    • Option 1
      • Press and hold ON/OFF button on the remote for 3 seconds until the TV is off
      • Press the "Power" button on the remote
      • You should see the LG WebOS logo which means the TV has been rebooted
    • Option 2
      • Unplug the power cord from the wall
      • Wait 30 seconds
      • Plug the power cord back in
      • Press the "Power" button on the remote
How to turn closed captions ON/OFF
  • Play title
  • Select CC button from bottom right side of control bar

Note: White = ON, Transparent = OFF

How to use

Browse:

  1. Navigate to the top left hand corner
  2. Select "Browse"
  3. Various genres will appear

My List:

  1. Navigate to the top middle
  2. Select "My List"
  3. Titles that you have added to "My List" will appear

Add to/Remove from My List:

  1. Select title
  2. Next to "Play," select either "Add to My List" or "Remove from My List"

Account:

  1. Select the 'head and shoulders' icon in the top right hand corner
  2. Here you can Sign Out, review the Terms of Sale, Terms of Use, Privacy Policy, and Your Privacy Choices

Sign out:

  1. Select the 'head and shoulders' icon in the top right hand corner
  2. Select "Sign Out"

Search titles:

  1. Select the 'magnifying glass' in the top left hand corner
  2. Select the 'search bar'
  3. A keyboard will appear where you can search titles
  4. Press enter once the desired title is typed

Home:

  1. Navigate to the top left hand corner
  2. Select "Home"