If you are trying to start or have started your Free Trial, the following information can provide answers to many common questions.
There are a few things that can cause an error to occur when trying to add your payment card. At this time, Pure Flix requires that all cards be validated with a $0.00 pre-authorization request. If your bank or card company does not accept $0.00 pre-authorization requests, your card cannot be used with PureFlix.com. Should that be the case, please try using a different card from a different bank for your Pure Flix membership.
If you are experiencing a particular error please review our Error Messages article.
If you are receiving this message upon initial signup, most likely you have registered your email with PureFlix.com previously.
To finish the activation process please do the following:
- Sign in to PureFlix.com through a web browser using your email address and password (if you don't remember your password you can request a password reset)
- Click on "My Account" (located under the .)
Follow along through the activation steps