ABOUT MISSION PLANS CURRENT ISSUES

CONTACTING PURE FLIX

Chat 24/7 with our Chat Bot Assistants

You can reach out for assistance 24/7 by selecting Freddy Self-Service or Sally Troubleshooting.

To chat with one of our bots, simply go to the bottom right of the screen where a "Chat Box" will appear. Select either Freddy Self-Service or Sally Troubleshooting to start chatting!

  • Freddy Self-Service is available to assist with various questions that you may have regarding Pure Flix!
  • Sally Troubleshooting is available for all troubleshooting questions you may have regarding devices or how Pure Flix works!
Chat with Customer Service

Our Chat Center is available from 6 AM to 6 PM Mountain Standard Time Monday - Friday.

To chat with an representative simply go to the bottom right of the screen where you will see a "Chat Box" appear and select "Customer Support"

Call Customer Service

Our Contact Center is available from 6 AM to 6 PM Mountain Standard Time Monday - Friday.

Our phone number is 1-855-797-9690

Our Contact Center Customer Care Team will assist you with your inquire/request and if needed will create a support ticket on your behalf with our Tier 2 specialists who will respond via e-mail within 24 - 48 hours (typically). We are eager to help you!

Please Note: You can receive faster assistance by contacting our Chat Department.