ABOUT MISSION PLANS CURRENT ISSUES

Current Issues

If you are experiencing an issue with Apple or Roku we recommend looking at our Current Issues (Top Right).

CONTACTING PURE FLIX

Chat 24/7 with our Chat Bot Assistants

You can reach out for assistance 24/7 by selecting Freddy Self-Service or Sally Troubleshooting.

To chat with one of our bots, simply go to the bottom right of the screen where a "Chat Box" will appear. Select either Freddy Self-Service or Sally Troubleshooting to start chatting!

  • Freddy Self-Service is available to assist with various questions that you may have regarding Pure Flix!
  • Sally Troubleshooting is available for all troubleshooting questions you may have regarding devices or how Pure Flix works!
Chat with Customer Service

Our Chat Center is available from 6 AM to 6 PM Mountain Standard Time Monday - Friday.

To chat with an representative simply go to the bottom right of the screen where you will see a "Chat Box" appear and select "Customer Support"

Call Customer Service

Our Contact Center is available from 6 AM to 6 PM Mountain Standard Time Monday - Friday.

Our phone number is 1-855-797-9690

Our Contact Center Customer Care Team will assist you with your inquire/request and if needed will create a support ticket on your behalf with our Tier 2 specialists who will respond via e-mail within 24 - 48 hours (typically). We are eager to help you!

Please Note: You can receive faster assistance by contacting our Chat Department.