Why am I being charged more than I expected?
There are a couple reasons you may have been billed more than expected, Sales Tax or incorrect plan choice. For more information, please visit our Pure Flix Payments & Billing.
Why was I charged before my billing date?
If your billing date was created on a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.
Why do I have multiple charges?
If you are seeing multiple charges on your account please Contact Us for further assistance so our customer care team can look into the situation.
Please Note: Our customer care team will require the last 4 digits of the card, name on the card, the date of the multiple charges, and the amount of each charge in order to be able to help you.
What if I don't recognize the charges on my account?
If you do not recognize a charge from Great American Pure Flix please Contact Us for further assistance.
Please Note: Our customer care team will require the last 4 digits of the card, name on the card, the date of the unrecognized charge and the amount of the charge in the assistance request in order to be able to help you.