You can see issues we are currently aware of HERE.
PureFlix updates its content regularly and in the event that content is being updated or reviewed you may get a "stream not found" error. We recommend attempting to view ago 24 hrs later.
If you are still experiencing an issue 24 hrs later please Contact Us.
Please note: It will help our engineers if you specify the movie/series you are trying to view and what device you are viewing on at the time of contact.
PureFlix allows streaming on up to 5 devices simultaneously within a single household (as long as you have supported download speed).
If more than 5 devices are signed in and trying to view at the same time then you would receive this error.
If you have verified that less than 5 devices are signed in and trying to view at the same time and are still getting the error message we recommend Troubleshooting Your Device.
PureFlix requires a minimum download speed of 0.5 mbps in order to be able to stream. However, we recommend a speed of up to 5mbps to stream most content consistently.
We recommend verifying your internet speed by doing the following:
- Go to www.google.com
- Search "speedtest"
- Click "Run Speed Test"
If you have a supported internet speed but are still buffering you may also need to Clear Browser Cache.
If you are receiving this error message as you try to watch a title on Pure Flix, but you have an active membership, please try the following steps:
- Sign out of the device that you are trying to view on.
- Sign back in using the email address that your Pure Flix account is under, as well as the password created upon initial sign-up. (Please verify that the spelling for your email and password is correct)
- Select the title you attempted to view previously and enjoy!
If you are still receiving the same error message, please Contact US.