ABOUT MISSION PLANS CURRENT ISSUES

STREAMING ERRORS

You can see issues we are currently aware of HERE.

Stream Not Found Error

PureFlix updates its content regularly and in the event that content is being updated or reviewed you may get a "stream not found" error. We recommend attempting to view ago 24 hrs later.

If you are still experiencing an issue 24 hrs later please Contact Us.

Please note: It will help our engineers if you specify the movie/series you are trying to view and what device you are viewing on at the time of contact.

Concurrent Streaming Error

PureFlix allows streaming on up to 5 devices simultaneously within a single household (as long as you have supported download speed).

If more than 5 devices are signed in and trying to view at the same time then you would receive this error.

If you have verified that less than 5 devices are signed in and trying to view at the same time and are still getting the error message we recommend Troubleshooting Your Device.

Continuous Buffering Error

PureFlix requires a minimum download speed of 0.5 mbps in order to be able to stream. However, we recommend a speed of up to 5mbps to stream most content consistently.

We recommend verifying your internet speed by doing the following:

  1. Go to www.google.com
  2. Search "speedtest"
  3. Click "Run Speed Test"

If you have a supported internet speed but are still buffering you may also need to Clear Browser Cache.

Subscription Required Error

If you are receiving this error message as you try to watch a title on Pure Flix, but you have an active membership, please try the following steps:

  1. Sign out of the device that you are trying to view on.
  2. Sign back in using the email address that your Pure Flix account is under, as well as the password created upon initial sign-up. (Please verify that the spelling for your email and password is correct)
  3. Select the title you attempted to view previously and enjoy!

If you are still receiving the same error message, please Contact US.